Refund & Exchange Policy

Last updated 29 July 2026

At QUTECH, we aim to ensure that every customer receives the correct product in proper working condition. Please review this policy before completing your purchase.

Completed Purchases

QUTECH does not normally offer refunds once an order has been completed and delivered.

Refunds will not be provided because of a change of mind, personal preference, or because the customer no longer requires the product.

Incorrect Products

Please inspect your order after receiving it.

When QUTECH delivers a product that is different from the item ordered, the customer may choose between:

Receiving the correct product, subject to availability
Receiving a full refund for the incorrectly delivered item.

The incorrect product must be returned in its original condition with all packaging, accessories, manuals, and included items.

Product Exchanges

Requests to exchange a purchased product for another item must be submitted within 24Hrs from the date of delivery or purchase. Exchange requests made after this period will not be approved.

All exchange requests will be reviewed individually by QUTECH. An exchange may be approved only when:

The requested replacement product is available.
The item being returned is unused and in its original condition.
All original packaging, accessories, and included contents are returned.
If the product was sold in sealed packaging, the original seal must remain unopened and intact.
The replacement product is within a similar price range.

All exchanges require prior approval from QUTECH. Approval is not guaranteed and will depend on the condition of the returned product and current stock availability.

Any difference in price must be settled before the replacement product is provided.

Customers are not entitled to a refund because they no longer need the product, have changed their mind, or no longer wish to keep the item.

Manufacturing Defects

A customer may qualify for a replacement or refund when a manufacturing defect is reported within 24-hours from the date and time of delivery or purchase.

During this checking period, a product reported as having a manufacturing defect may be replaced or refunded directly by QUTECH only after it has been properly inspected, diagnosed, and confirmed as defective by our technicians.

For the request to be considered, the product must be returned with:

Its original box and packaging
All accessories, manuals, cables, and other included contents
Proof of purchase, such as an invoice or order number

QUTECH reserves the right to inspect and test the product before approving any refund or replacement.

Manufacturing defects reported after the 48-hour checking period will not qualify for a direct refund or replacement from QUTECH. Products covered by a manufacturer or supplier warranty will instead be handled according to the applicable warranty process and terms.

Items That Are Not Eligible

QUTECH may reject a refund or exchange request when:

The product has been physically damaged after delivery
The product has been misused, modified, improperly installed, or handled negligently
The original packaging, accessories, manuals, or included contents are missing
The product shows signs of use unrelated to checking or testing
The issue was not reported within the applicable checking period
The product is a software item, consumable, hygiene-related item, or another non-returnable product
The product is functioning correctly and the request is based only on personal preference or change of mind.

Delivery and Return Charges

Cargo, ferry, boat, and other delivery charges for locations outside Malé and Hulhumalé are non-refundable.

Customers are responsible for arranging and paying the cost of returning a product to QUTECH unless the product delivered was incorrect or confirmed to be defective.

QUTECH will not be responsible for loss or damage that occurs while a returned product is being transported by a third-party delivery or cargo service.

Important Conditions

Returned products must be complete and securely packed to prevent damage during transportation.

QUTECH reserves the right to inspect the product and make the final decision regarding all refund, replacement, and exchange requests.

By purchasing from QUTECH, the customer confirms that they have read, understood, and accepted the terms of this Refund & Exchange Policy.

Policy Amendments

QUTECH reserves the right to revise, update, or amend this Refund & Exchange Policy at any time without prior notice. Any changes will take effect once the updated policy is published on our website or official page.

Customers are encouraged to review this policy regularly to remain informed of any updates.